Coordinator - Operations

$50,000 - $50,000/Yr

Signal of Hampton Roads - Virginia Beach, VA

Full-time - Mid Level

Virginia Beach, VA

About the position

The Coordinator of Operations at Signal of Hampton Roads is a pivotal role designed for an experienced leader who can effectively build, lead, and execute scalable growth within a rapidly expanding franchise. This position requires flexible availability, including weekends and holidays, to meet the dynamic needs of the business. The Coordinator will work closely with the Franchise Owners and the Director to foster a collaborative environment that promotes a strong culture for both the team and customers. The ideal candidate will be hands-on, approachable, and accountable, demonstrating a commitment to developing and implementing a scalable operational plan that enhances efficiency and compliance. In this role, the Coordinator is responsible for planning, coordinating, directing, and managing the daily activities of the Dedicated Officers. This includes assisting the Director in ensuring that all on-site services run smoothly and effectively. The Coordinator will also be expected to exhibit excellent customer service while engaging with clients and maintaining a visible presence among the current business portfolio. The responsibilities are not exhaustive and may evolve based on the business's needs. Key soft skills required for this position include visioning, strategic planning, financial acumen, team development, and project management. The Coordinator must understand the big picture and communicate near-term goals effectively, engage in strategic planning to meet established deadlines, and manage financial performance through key performance indicators. Additionally, the role involves developing team members through training programs and consistent coaching, ensuring that all shifts are filled in advance, and overseeing the maintenance of franchise equipment. The Coordinator will also be responsible for fostering a positive working environment through feedback and recognition programs, ensuring that the quality of service to assigned accounts and clients is maintained at a high standard.

Responsibilities

• Responsible for the overall quality of service to assigned accounts/clients.
• Accountable for operational KPIs including labor efficiencies, dedicated shift completion, employee retention, and customer retention.
• Develop officers and supervisors for success through hiring, training, scheduling, and coaching.
• Work alongside the Director in the hiring and onboarding process.
• Continuously improve processes, quality of service, and operational efficiency.
• Oversee officer development and performance management.
• Ensure all shifts are filled at least one month in advance and review time off requests.
• Daily review of activity and incident reports, communicating needs between clients and upper management.
• Oversee maintenance and condition of all franchise equipment.
• Organize and host weekly Coordinator meetings with Branch Dedicated Supervisors.
• Notify the Director of issues in the field for timely follow-up.
• Monitor company policies and procedures through spot checks and inspections.
• Issue disciplinary actions in accordance with the employee handbook.
• Foster a positive working environment through feedback and recognition programs.
• Communicate with the Director during monthly meetings to review scorecards and operational priorities.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of management or leadership experience required.
• Excellent organization, oral, and written communication skills.
• Ability to adapt to established procedures and help identify and solve problems.
• Demonstrated commitment to service and professionalism.
• Must be able to move equipment weighing up to 20 pounds.
• Valid driver's license and good driving record required.
• Reliable transportation is necessary.

Nice-to-haves

• Experience in project management is preferred.