Coordinator - Operations

$50,000 - $50,000/Yr

Signal 88 - Virginia Beach, VA

Full-time - Mid Level

Virginia Beach, VA

Administrative and Support Services

About the position

The Coordinator of Operations is a leadership role responsible for planning, coordinating, directing, and managing daily site activities for a rapidly growing franchise. This position requires a hands-on, approachable leader who can foster a positive culture while ensuring operational efficiency and compliance. The Coordinator will work closely with the Director and Franchise Owners to develop and implement scalable growth strategies, requiring flexible availability including weekends and holidays.

Responsibilities

• Responsible for the overall quality of service to assigned accounts/clients.
• Direct accountability for operational KPIs including labor efficiencies, dedicated shift completion, employee retention, and customer retention.
• Develop officers and supervisors for success through hiring, training, scheduling, and oversight.
• Continuously improve processes, quality of service, and operational efficiency.
• Support and oversee officer development and performance management.
• Ensure all shifts are filled at least one month in advance and review time off requests.
• Daily review of activity and incident reports, communicating needs between clients and management.
• Oversee maintenance and condition of all franchise equipment.
• Organize and host weekly Coordinator meetings with Branch Dedicated Supervisors.
• Notify the Director of issues in the field for timely follow-up.
• Monitor company policies and procedures through inspections and issue disciplinary actions as needed.
• Foster a positive working environment through feedback and recognition programs.
• Communicate with the Director during monthly meetings to review scorecards and operational priorities.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of management or leadership experience.
• Employment contingent upon background check and drug screen results.
• Complete training modules within the first month.
• Excellent organization, oral, and written communication skills.
• Ability to adapt to established procedures and solve problems.
• Demonstrates commitment to service and professionalism.
• Must be able to move equipment weighing up to 20 pounds.
• Valid driver's license and good driving record required.
• Reliable transportation is necessary.

Benefits

• Starting pay rate of $50,000 yearly
• Flexible scheduling including weekends and holidays