Coordinator - Operations

$50,000 - $50,000/Yr

Unclassified - Orlando, FL

Full-time - Mid Level

Orlando, FL

About the position

We are looking for a highly flexible Coordinator for Operations at Signal of Orlando. This role requires an individual who is willing to work varying hours, including overnight and weekend shifts, and has the ability to multitask, manage and monitor others, while maintaining a positive attitude under pressure. The Coordinator will be responsible for planning, coordinating, directing, and managing the daily site activities of the assigned work by all Dedicated Officers. This position is crucial in assisting the Director in managing efficiency and ensuring that all on-site services run smoothly and effectively. The Coordinator will also be expected to exhibit excellent customer service while working with clients and making their presence known among our current business portfolio. The responsibilities of the Coordinator are not limited to the listed duties and may change based on the needs of the business. The role requires a strong understanding of the big picture and the requirements necessary to deliver services that reflect the company’s values, goals, and purpose. The Coordinator will engage in strategic planning, effective engagement, and execution of daily responsibilities while meeting established deadlines. Financial acumen is essential, as the Coordinator will need to understand company measurements and execute necessary behaviors to drive performance. Team development is also a key aspect of this role, as the Coordinator will communicate effectively with clients, team members, and management, implementing training programs to support employee growth and development. In addition to these responsibilities, the Coordinator will be accountable for the overall quality of service to assigned accounts/clients, ensuring operational KPIs are met, including labor efficiencies, employee retention, and customer retention. The Coordinator will work alongside the Director through the hiring and onboarding process, continuously improving processes, quality of service, and operational efficiency. This role requires a commitment to service, organizational values, and professionalism, as well as the ability to adapt to established procedures and help identify and solve problems.

Responsibilities

• Plan, coordinate, direct, and manage daily site activities of assigned work by all Dedicated Officers.
• Assist the Director in managing efficiency to ensure all on-site services run smoothly and effectively.
• Exhibit good customer service while working with clients and making presence known among the business portfolio.
• Maintain operational KPIs including labor efficiencies, employee retention, and customer retention.
• Develop officers and supervisors for success through hiring, training, scheduling, and oversight.
• Work alongside the Director through the hiring and onboarding process.
• Continuously improve processes, quality of service, and operational efficiency.
• Oversee officer continued development and performance management.
• Ensure all shifts are filled at least one month in advance and review time off requests.
• Daily review of activity and incident reports, communicating needs between clients and upper management.
• Oversee maintenance and condition of all Franchise equipment.
• Organize and host weekly Coordinator meetings with Branch Dedicated Supervisors.
• Notify the Director of issues in the field for timely leadership follow-up.
• Monitor company policies and procedures through spot checks and inspections.
• Issue disciplinary action in accordance with the employee handbook.
• Foster a positive working environment through feedback and recognition programs.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of management or leadership experience required.
• Must be 21 or older and willing to undergo a background check if hired.
• Must have reliable transportation to the 32817 area.
• Must have a valid driver's license and good driving record.
• Excellent organization, oral, and written communication skills are essential.
• Ability to adapt to established procedures and help identify and solve problems.
• Demonstrated commitment to service, organizational values, and professionalism.

Nice-to-haves

• Project management experience.
• Experience in customer service roles.
• Knowledge of security operations and protocols.

Benefits

• To be discussed in the second interview.