Coordinator, Ops PMO

Stiftelsen Norstella - Boston, MA

Full-time - Entry Level

Remote - Boston, MA

Professional, Scientific, and Technical Services

About the position

Norstella is seeking a Coordinator for the Ops PMO team, an entry-level role within the pharma and healthcare sector. This position is pivotal in driving and reporting on program progress according to a defined roadmap. The Coordinator will manage, track, and escalate cross-program risks, issues, and dependencies, ensuring accountability across Agile program delivery within the Content Ops and Technology organizations. The role requires the creation and management of program plans that capture milestones, deliverables, and any changes in scope. In this role, you will interface with Product Owners, end users, and other stakeholders within the Agile frameworks of Transformation programs. Effective communication is essential, as you will present reports and data to internal stakeholders. Understanding the Content Ops and Technology program strategy is crucial to ensure that projects align with the overall strategy, enabling informed decision-making. You will champion and embed effective ways of working across the teams, fostering good relationships with key stakeholders to ensure a clear understanding of program requirements through transparent communication and effective change management. Additionally, you will manage, advise, and contribute to appropriate program documentation and governance, promoting knowledge sharing through lessons learned and feedback loops to ensure continuous improvement and best practices. The role also involves tracking the output of multiple teams within the larger Content Ops department and utilizing analytic and spreadsheet-type software to manage program delivery milestones. As an excellent teammate, you will focus on results, collaboration, and winning as a team, thriving in a fast-paced dynamic work environment.

Responsibilities

• Create and manage program plans, capturing milestones, deliverables, and changing scope.
• Interface with Product Owners, end users, and other stakeholders within Agile frameworks of Transformation programs.
• Communicate effectively; present reports and data to internal stakeholders.
• Understand the Content Ops and Technology program strategy and help ensure that projects align with overall strategy.
• Champion and embed ways of working across the Content Ops and Technology teams.
• Build good relationships with key stakeholders to ensure clear understanding of program requirements.
• Manage, advise, and contribute to appropriate program documentation and governance.
• Promote knowledge sharing with lessons learnt and feedback loops to ensure continuous improvement.
• Track output of multiple teams within a larger Content Ops department.
• Use analytic and spreadsheet-type software to manage program delivery milestones.
• Be an excellent teammate, focusing on results, collaboration, and winning as a team.
• Be an 'agile' person, thriving in a fast-paced dynamic work environment.

Requirements

• Strong knowledge of Atlassian and Microsoft applications; Jira, Confluence, Excel, PowerPoint, etc.
• Familiarity with agile software development practices.
• Ability to effectively communicate technical information and updates to non-technical teams.
• Experience working in a matrix-based organization, building relationships and trust across teams and functions.
• Confidence to ask relevant and probing questions of key stakeholders.
• Ability to switch between diving into details and creating the big picture.
• Experience within the pharma/healthcare sector is a plus.

Nice-to-haves

• Knowledge of SmartSheets and Monday.com is a plus.