Coordinator - Patient Relations/Risk Management Mercy San Diego

$61,069 - $90,563/Yr

Scripps Health - San Diego, CA

Full-time - Entry Level

San Diego, CA

1,001-5,000 employees

Hospitals

About the position

The Coordinator - Patient Relations/Risk Management position at Scripps Mercy San Diego involves supporting the Risk Management and Patient Relations department by addressing patient and visitor concerns, collaborating with department leadership, and ensuring compliance with health regulations. The role emphasizes providing excellent customer service and improving patient experiences within a dynamic healthcare environment.

Responsibilities

• Assist with intake of patient/visitor concerns and investigate these issues.
• Collaborate with department leadership and Risk managers to resolve patient concerns.
• Provide risk management services including planning, developing, monitoring, and reporting data related to patient relations.
• Assist with claims management and monitor patient relations cases in coordination with the site risk manager.
• Advocate for patients and family members during or after their stay or receipt of service.
• Listen to issues, investigate concerns, and provide feedback to individuals.
• Write letters and prepare reports as needed.

Requirements

• Bachelor's degree in behavioral health sciences or a related field with advocacy experience.
• Experience with regulatory affairs and litigation.
• Conflict resolution training.
• Ability to utilize Excel or other databases and depict graphed information.
• ARM (Associate in Risk Management) certification preferred.
• Four years of successful hospital or healthcare agency advocacy and/or risk management experience.
• Exceptional interpersonal skills and ability to inspire confidence quickly.
• Excellent verbal and written communication skills.
• Ability to design data collection systems, analyze and trend data, and present trends to management staff.
• Demonstrated ability to make independent judgments and work with confidential materials.

Nice-to-haves

• Word processing and database experience highly desirable.

Benefits

• Full-time position with a competitive hourly pay range of $29.36 - $43.54.
• Recognition as one of the 100 Best Places to Work for 2024 by Fortune Magazine.
• Diversity and inclusion initiatives recognized by Newsweek.
• Opportunities for career growth within a respected healthcare organization.