COORDINATOR, TICKET OPERATIONS

$37,440 - $37,440/Yr

Bakersfield Condors - Bakersfield, CA

Full-time - Entry Level

Bakersfield, CA

0

About the position

The Coordinator, Ticket Operations at OEG Sports & Entertainment plays a crucial role in supporting the sales and service initiatives for the Bakersfield Condors. Reporting directly to the VP of Member Services, this position is designed to provide tactical support to the Ticket Sales and Ticket Service teams, ensuring the effective use of the ticketing system, which serves as the primary revenue and customer database. The Coordinator will be responsible for maintaining the integrity of product, customer, and sales information, which is vital for the organization's success in ticket sales and customer relations. In this role, the Coordinator will maintain comprehensive reporting across various areas, including season tickets, group tickets, customer service, CRM, and ticketing systems. They will execute and fulfill all ticket membership benefits, issue membership, mini-plan, and group tickets, and follow up with current clients for referrals and season membership leads. Additionally, the Coordinator will create weekly individual sales reports for upper management, handle customer service issues during games and events, and update and maintain seating grids and manifests. The position also involves composing general correspondence with members and prospective clients, participating in events and promotions, and attending local networking events and functions. The ideal candidate will thrive in a collaborative work environment that emphasizes growth and enjoyment. They will be passionate about sports and entertainment, possess strong customer service skills, and have the ability to manage multiple demands effectively. This role requires a proactive approach to building relationships with external customers and a commitment to delivering exceptional service. The Coordinator will also be expected to work evenings, weekends, and holidays as required, reflecting the dynamic nature of the sports and entertainment industry.

Responsibilities

• Maintain reporting for all areas including season tickets, group tickets, customer service, CRM, and ticketing systems
• Responsible for execution and fulfilment of all ticket membership benefits
• Responsible for issuing membership, mini-plan, and group tickets
• Follows up with current clients for referrals and season membership leads
• Creates weekly individual sales reports to distribute to upper management
• Handle customer service issues during games and events
• Update and maintain seating grids and manifest
• Compose general correspondence with Members and prospective clients
• Participate in events, promotions, client entertainment and other activities as required
• Attend local networking events, functions, festivals, etc.
• Assist with building regular and post season maps via AXS

Requirements

• Degree is preferred; extensive experience in a related field may be considered in lieu of formal education
• 1-3 years of experience in a related field
• Experience with AXS ticketing and CRM software is preferred but not required
• High proficiency in Microsoft Suite of products (Outlook, Excel, OneNote, Word)
• Strong analytical skills and ability to complete account reconciliations

Nice-to-haves

• Ability to build strong relationships with external customers
• Passion for Sports and Entertainment
• Strong customer service skills
• Ability to work independently in a high-pressure environment
• Effective oral and written communication skills
• Strong telephone presence

Benefits

• Health and Dental Benefit Options
• 401K Matching Program
• 3 Weeks of Paid Vacation
• Social Work Culture + Employee Events