Copy of Front Desk Medical Receptionist Billingual

IntraCare Health Center - Dallas, TX

Full-time - Entry Level

Dallas, TX

About the position

The Front Desk Medical Receptionist at IntraCare Health Center plays a crucial role in providing exceptional service to patients and supporting clinic operations. This position involves greeting patients, managing appointments, and ensuring accurate patient records while fostering a welcoming and efficient environment. The receptionist will also handle billing and payment processes, contributing to the overall patient experience and clinic efficiency.

Responsibilities

• Greet patients professionally in person and over the phone.
• Answer questions and address issues promptly, or direct them to the appropriate party.
• Enhance provider schedules and patient satisfaction through efficient appointment setting.
• Enter patient demographics, insurance, and ID information into the EMR system.
• Alleviate patient concerns by anticipating anxieties and responding to questions effectively.
• Ensure treatment information is available by maintaining and updating patient records.
• Verify patient eligibility for services.
• Collect co-payments, co-insurance, and deductibles.
• Inform clinical staff of patient arrivals.
• Manage office inventory and equipment by forecasting needs and placing orders promptly.
• Post payments accurately and issue receipts to patients.
• Complete the check-out process for all clinic patients and finalize the visit.
• Reconcile daily receipts, superbills, and collected money with the end-of-day batch to ensure balance.
• Count the cash drawer for accuracy and record the amount in the log daily.
• Perform other assigned duties as needed.

Requirements

• High school diploma or equivalent.
• Bilingual in Spanish is required.
• Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly advantageous), and EMRs.
• 1+ years of clinic or hospital experience preferred.
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the capability to multitask.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and respond effectively to emergency situations.
• Discretion in handling sensitive information.
• Excellent documentation, communication, and IT skills.