Copy Of Installation And Service Technician

$39,520 - $39,520/Yr

IntelliSource - Claremont, NH

Full-time - Entry Level

Claremont, NH

11-50 employees

Professional, Scientific, and Technical Services

About the position

The Installation and Service Technician role is an entry-level position focused on broadband installation and troubleshooting for voice, video, and data services. The technician will be responsible for ensuring high-quality service delivery while adhering to safety and compliance standards. This position offers opportunities for career growth and development, along with comprehensive training and support from the company.

Responsibilities

• Use installation tools and hand tools for jobs from high places, including climbing poles with proper equipment, ladders, and bucket trucks (18 to 26 feet).
• Perform installations and changes of service adhering to company procedures, National Electric Code (NEC), National Electric Safety Code (NESC) requirements, and local ordinances.
• Perform service calls, troubleshoot equipment issues, and design basic home networks using coaxial cable, Ethernet, Wi-Fi networks, and multimedia over coax alliance (MoCA).
• Complete associated record keeping in a timely manner to ensure all details are recorded for customer accounts.
• Review and confirm the quality of service, perform necessary adjustments or fixes to provide the best possible service.
• Determine the appropriate placement of devices and design of Wi-Fi networks considering Wi-Fi channels, co-channel interference, and channel utilization.
• Provide advanced customer education on products and services, use of devices, and set appropriate expectations.
• Clean, maintain, and stock vehicles and equipment, report the need for repairs or service, and report any accidents, losses, or property damage.
• Properly operate and maintain installation tools, technology, and equipment, including hand tools, light power tools, meters, or ladders.
• Demonstrate the ability to navigate digital tools for work order management and digital diagnostics.
• Obtain and maintain appropriate licensing and/or background checks as required.
• Use sound judgment in decision-making and problem-solving.

Requirements

• Experience in broadband installation and troubleshooting activities.
• Ability to lift and carry loads of 70 lbs. or more.
• Valid driver's license and safe driving record.
• Ability to work in confined spaces and at heights.
• Strong communication skills to effectively interact with customers and co-workers.

Nice-to-haves

• Experience with digital tools for work order management and diagnostics.
• Knowledge of Wi-Fi network design and troubleshooting.

Benefits

• Generous PTO Package: Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays after the first 90 days of employment.
• Tuition Reimbursement: Available where applicable.
• Career Growth Opportunities: Develop your skills and advance your career with us.
• Paid Training: We invest in your success from day one.
• Comprehensive Health Coverage: Eligible to enroll in Medical, Dental, Vision, and 401k plans.
• Discounted Services: Enjoy Comcast/Xfinity services at a discounted rate.