Corporate Account Manager - Services

Intralox - Grand Rapids, MI

Full-time - Mid Level

Grand Rapids, MI

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

Intralox is seeking a self-driven Corporate Account Manager to lead key service programs for Select Large Accounts in the Logistics & Material Handling sector. This role focuses on identifying sales opportunities, understanding customer needs, and negotiating service and parts sales to enhance customer satisfaction and operational efficiency.

Responsibilities

• Finds opportunities for selling services including health assessments, upgrades, rebuilds, trainings, standby and peak support.
• Engages account installed base to develop a complete understanding of customers' needs, organizational structure, and key buying criteria.
• Engage in internal/external meetings to understand the full scope of where we are in each initiative/opportunity.
• Negotiates and closes service and parts sales with the customer.
• Organize and understand our 3rd party components sales to set the stage for strategic pricing.
• Help to create and communicate the services and spare parts forecast.
• Supports optimal customer uptime by working closely with the account team to strategize on the proactive inclusion of services and spare parts early in the opportunity development phase, while maintaining aftermarket relationships on an ongoing basis.
• Uses data and voice of customer to inform customer and account team to inform on trends and high customer value needs.
• Maintains an up-to-date pipeline of business within our CRM platform.
• Supports the Service Operations teams with developing capacity.
• Works with business development to organize current high profile installations and active services.
• Understand contracting processes/timelines for new systems (how/when to apply services including changes to our SLA).
• Organize coverage models by person by role.
• Provides management with suggestions for improving volume, market share, and price levels.
• Work closely with commercial services management and LCS management to help fill gaps in communications and execution.

Requirements

• A Bachelor's degree in Engineering or Business.
• 4+ years in B2B sales.
• Proven track record in opportunity development.
• Strong commercial and analytical skills; Objective critical thinking capabilities.
• Technical background preferred; 'shop-floor to boardroom' skill set.
• Ability to evaluate and effectively pursue strategic sales opportunities.
• Conveyor / material handling or industrial construction experience preferred.
• Energetic and well organized.
• Strong team player, self-managed and proactive.
• Credible; able to develop strong relationships within the target account.
• Well-developed communication skills.
• Curious, a learner.
• Affinity for technical products and services.
• Willingness to travel 25-50% of the time.