Corporate Communications Content Writer

- Mid Level

Austin, TX

Specialty Trade Contractors

About the position

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

Responsibilities

• Supports and promotes ERCOT's public reputation by informing audiences about electric grid and market activities, challenges, accomplishments and priorities.
• Provides extensive writing, editing, information-gathering and visual communications support for a wide range of organizational activities.
• Writes and edits one-pagers, fact sheets, presentations, web content, scripts, and other internal and external communications material.
• Assists team in gathering requirements to create written material for various communication efforts (digital and print).
• Communicates with users to gather information to improve user experience and user interaction through graphics.
• Creates graphics to support ERCOT websites, social media channels, and presentations.
• Presents designs and ideas to the Digital Content Management team for feedback.
• Improves written material by receiving constructive feedback from team and manager.
• Creates wireframes/prototypes, user flow, and process flow to communicate interaction of the design process.
• Writes scripts for videos by interviewing subject matter experts for content.
• Works closely with project teams to roll out new applications/systems training.
• Uses existing ERCOT branding and design elements and standards in all new and existing projects.
• Operates and maintains the Public Information Request apparatus.
• Explains ERCOT and grid policies in a manner internal and external audiences can understand.
• Reviews all public requests for information and communicates with internal subject-matter experts.
• Ensures that confidentiality of restricted information is maintained.
• Follows established style requirements to support ERCOT brand.
• Assists in the writing, editing and development of presentation materials.
• Coordinates meetings and tours to facilities.

Requirements

• Requires minimum 5 years job related work experience in excess of degree requirements.
• Requires minimum 5 years of progressively responsible experience in communications, or technical writing.
• Strongly prefer Electric Industry experience.
• Requires writing proficiency.
• Familiarity with ERCOT and industry policies/issues.
• Requires Visual design and web content management system experience.
• Adobe Creative Suite (Premiere Pro, InDesign, Illustrator, Photoshop, AX).
• Familiarity with standards and best practices in digital media, company branding, use of colors, typography, and user experience design.
• Experience creating written internal and external communication material.

Benefits

• Equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.