CORPORATE FINANCIAL AID TRAINER

The College Of Health Care Professions - Houston, TX

Full-time

Houston, TX

Educational Services

About the position

The Corporate Financial Aid Trainer is a pivotal role within The College of Health Care Professions, responsible for the development and implementation of training programs for financial aid staff. This position is essential in ensuring that all training adheres to the Department of Education regulations, state laws, and the internal policies of CHCP. The trainer will work collaboratively with campus financial aid staff and various committees to create and maintain training initiatives that meet compliance standards for both new hires and existing employees. In this role, the trainer will assess and enhance the learning processes, methodologies, and technologies utilized at CHCP. They will leverage materials from the Department of Education, the State of Texas Workforce Commission, and other financial aid organizations to develop comprehensive training programs. Staying updated on legislative changes that affect financial aid is crucial, as the trainer will be responsible for ensuring that all training content reflects current regulations. The trainer will conduct regular assessments of trainees to ensure compliance and knowledge retention, utilizing reports, internal audits, and staff observations to tailor training efforts. Continuous training for all financial aid staff members is a key responsibility, along with improving and developing new policies and procedures in response to federal and state changes. The trainer will also assist with day-to-day financial aid operations at the campus level, providing exceptional customer service to students and staff, and participating in special projects as assigned.

Responsibilities

• Collaborates with campus financial aid staff and committees to develop and maintain training initiatives.
• Assists in the development of training platforms for internal advancement of existing employees.
• Assesses and improves learning processes, methodologies, and technology used at CHCP.
• Utilizes materials from the Department of Education and other organizations to develop training.
• Stays abreast of legislative changes impacting CHCP.
• Conducts tests for trainees to ensure compliance and knowledge retention.
• Implements targeted training based on reports, audits, and observations.
• Conducts continued training for all financial aid staff members.
• Improves and develops new policies and procedures based on federal and state changes.
• Assists with day-to-day financial aid operations at a campus level.
• Provides excellent customer service to students and employees at CHCP.
• Participates in special projects as assigned.

Requirements

• Bachelor's degree or 5+ years of experience in the Financial Aid field.
• Extensive knowledge of regulations governing federal, state, and institutional policies regarding financial aid administration.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Extensive knowledge of Campus Nexus software.