Corporate Product Support Sales Manager

Dobbs Equipment - Riverview, FL

Full-time - Mid Level

Riverview, FL

Specialty Trade Contractors

About the position

The Corporate Product Support Sales Manager at Dobbs Equipment plays a crucial role in driving the growth of Aftermarket business through parts, service, and technology sales. This position involves developing and executing strategic plans to enhance customer relationships and increase Product Support revenue. The manager will lead a team, provide training, and ensure alignment with the company's financial and operational objectives.

Responsibilities

• Develop and implement Aftermarket sales and marketing strategic plans for Dobbs C&F organization.
• Create and monitor aftermarket marketing programs to ensure alignment with Dobb's financial and operational objectives.
• Lead the development, communication, and assessment of tactical marketing strategies (advertising, promotions, incentives, events, etc.) that reach targeted prospects.
• Define customer segments and determine how to pursue segments through targeted solutions for growth.
• Participate in customer events to drive relationships and new sales.
• Develop and monitor Customer Satisfaction Program.
• Communicate with factory representatives from various represented manufacturers.
• Review and distribute manufacturer merchandising plans to team.
• Develop and manage tools/tooling for Aftermarket Sales Program Marketing, Processing, Tracking and Management.
• Mentor, train, and coach the C&F CSA groups.
• Aid in recruiting and staffing requirements for the CSA program.
• Develop, execute, and monitor CSA commission goals and growth plans for achieving targets to ensure company growth.
• Motivate and encourage overall Product Support staff to achieve business plan goals.
• Monitor market trends and utilize customer insight technologies such as CRM to gain deeper customer understanding.
• Promote trending product support technology lines to develop new Aftermarket revenue streams.

Requirements

• Bachelor's degree or equivalent from a four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License and maintain a clean driving record.
• Ability to communicate effectively with teammates and customers.
• Strong problem-solving skills.
• Must be able to self-manage/self-motivate.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Nice-to-haves

• Bilingual
• Familiarity with John Deere and competitive product lines / heavy equipment
• Experience with data analysis and database relationships
• CRM experience

Benefits

• Full-time position with competitive salary
• Opportunities for professional development and training