Corporate Support Engineer (R26085)

$55,000 - $70,000/Yr

Factset - New York, NY

Full-time - Entry Level

Onsite - New York, NY

About the position

The entry-level technician/support engineer at Corporate Support Services (CSS) will leverage their knowledge of computer software, hardware, and mobile devices to enhance employee productivity and efficiency. This role involves providing desk-side support, troubleshooting applications, configuring and installing hardware, and managing computing resources in various locations, including remote offices. The position also includes responsibilities for on-site maintenance of conferencing technology and occasional travel for office visits.

Responsibilities

• Field desk-side support issues from users including application troubleshooting and configuration.
• Install and upgrade software and hardware for users.
• Manage computing resources in remote locations.
• Conduct office walkthroughs and perform on-site conferencing technology maintenance.
• Upgrade and repair user and conference room hardware.
• Provide support during desk/office moves.

Requirements

• Associate degree or higher in Engineering, Management Information Systems, Information Technology or equivalent.
• Availability to work full-time in-office, Monday-Friday, 8am-5pm.
• Experience in Windows 11, MacOS, iOS, and Android.
• Ability to diagnose and troubleshoot basic technical issues.
• Basic networking experience - wired, wireless, cellular.
• Strong interpersonal communication skills to support users in a diverse environment.
• Ability to lift and carry 50lbs.

Nice-to-haves

• Certifications such as A+, MCITP, N+ are a plus.
• PowerShell or any other scripting experience is a plus.

Benefits

• Exposure to various technology stacks used by successful corporations.
• Career paths in client-facing technology support, systems administration, security, and management.