Corporate Support Engineer

$55,000 - $70,000/Yr

FactSet Research Systems - New York, NY

Full-time - Entry Level

Onsite - New York, NY

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About the position

The entry-level technician/support engineer at Corporate Support Services (CSS) will leverage their knowledge of computer software, hardware, and mobile devices to enhance employee productivity and efficiency. This role involves providing desk-side support, troubleshooting applications, configuring and installing hardware, and managing computing resources in various locations. The position also includes responsibilities for remote office visits and maintenance of conferencing technology.

Responsibilities

• Field desk-side support issues from users including application troubleshooting and configuration.
• Install and upgrade new hardware and software.
• Manage desk/office moves and computing resources in remote locations.
• Conduct remote US and international office visits.
• Upgrade and repair user and conference room hardware.
• Perform office walkthroughs and maintain on-site conferencing technology.

Requirements

• Associate degree or higher in Engineering, Management Information Systems, Information Technology or equivalent.
• Availability to work full-time in-office, Monday-Friday, 8am-5pm, with occasional weekend and after-hours work.
• Experience in Windows 11, MacOS, iOS, and Android.
• Ability to diagnose and troubleshoot basic technical issues.
• Basic networking experience - wired, wireless, cellular.
• Strong interpersonal communication skills.

Nice-to-haves

• Certifications such as A+, MCITP, N+ are a plus.
• PowerShell or any other scripting experience is a plus.

Benefits

• Competitive salary range of $55,000 - $70,000.
• Exposure to various technology stacks used by successful corporations.
• Career paths in client-facing technology support, systems administration, security, and management.