Corporate Support Engineer

$55,000 - $70,000/Yr

10000 FactSet Research Systems Inc. - New York, NY

Full-time - Entry Level

Onsite - New York, NY

About the position

The entry-level technician/support engineer at Corporate Support Services (CSS) will leverage their knowledge of computer software, hardware, and mobile devices to enhance employee productivity and efficiency. This role involves providing desk-side support, troubleshooting applications, configuring and installing hardware, and managing computing resources in various locations, including remote offices. The position also includes responsibilities for on-site maintenance of conferencing technology and occasional travel for office visits.

Responsibilities

• Field desk-side support issues from users, including application troubleshooting and configuration.
• Install and upgrade new hardware and software.
• Manage desk/office moves and computing resources in remote locations.
• Conduct remote US and international office visits as needed.
• Upgrade and repair user and conference room hardware.
• Perform office walkthroughs and maintain on-site conferencing technology.

Requirements

• Associate degree or higher in Engineering, Management Information Systems, Information Technology, or equivalent.
• Availability to work full-time in-office, Monday-Friday, 8am-5pm, with occasional weekend and after-hours work.
• Experience in Windows 11, MacOS, iOS, and Android.
• Ability to diagnose and troubleshoot basic technical issues.
• Basic networking experience in wired, wireless, and cellular.
• Strong interpersonal communication skills to support users in a diverse environment.
• Availability for domestic and international travel, up to 20% of the time.
• Ability to lift and carry 50lbs.

Nice-to-haves

• Certifications such as A+, MCITP, N+, or PowerShell experience.
• Scripting experience is a plus.

Benefits

• Competitive salary range of $55,000 - $70,000 based on location and experience.
• Exposure to various technology stacks used by successful corporations.
• Career advancement opportunities in technology support, systems administration, security, and management.