Corporate Trainer - Business Development Center

About the position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. The BDC Trainer role will develop training strategy, then execute on the development and delivery of training content for our Sales and Service call-centers. The ultimate goal is to ensure our team is thinking and acting in a way that puts our customers first, ensuring a seamless retail experience and make our customers raving fans of our products and services.

Responsibilities

• Responsible for creation and execution of new hire onboarding plans
• Responsible for ongoing training needs as identified by leadership
• Provide insight to additional training needs based on training interactions
• Partners with leadership to conduct performance-based assessments and evaluations of training needs for coordinators
• Coordinate and support quarterly 1:1 support for BDC Coordinators
• Focused on personal development to maintain facilitation skills

Requirements

• 2+ years in corporate training facilitation
• Experience training in a remote environment
• Strong one-on-one and group presentation and facilitation skills
• Ability to interact and work with employees at all levels in the organization including business units and executive management
• Customer Service or Customer Service Training Experience
• Familiarity with dealership operations a plus
• Familiarity with call centers a plus
• Experience with My Kaarma or DealerSocket
• Bachelor’s degree required for this position

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement