Unclassified - Tampa, FL
posted 4 months ago
The Corporate Trainer at Floridacentral Credit Union is responsible for coordinating, preparing, and conducting training programs that align with the organization's goals and objectives. This role involves working closely with management to identify both present and future training needs, ensuring that all employees are equipped with the necessary skills and knowledge to perform their roles effectively. The Corporate Trainer will deliver training sessions for new employees, focusing on sales and service techniques, as well as product and service knowledge. Additionally, the trainer will design, update, and coordinate written training materials and online resources to support the learning process. In this position, the Corporate Trainer will maintain updated employee job descriptions, nonexempt job levels, and training checklists. They will also assist the Human Resources Director with various typing tasks as needed. A critical aspect of the role is to develop criteria for measuring and tracking training effectiveness, which includes administering written examinations and simulated activities to assess employee progress. The trainer will maintain a calendar of employee training events, ensuring that management is notified of any training that has not been completed. Furthermore, the Corporate Trainer will play a vital role in ensuring that all employees are aware of their responsibilities under the Bank Secrecy Act (BSA), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) regulations. This includes providing ongoing training to ensure adherence to internal policies and procedures, as well as compliance with applicable laws and regulations. The Corporate Trainer must possess a significant level of trust and diplomacy, as they will engage in in-depth dialogues and communications with customers, direct and indirect reports, and outside vendors on sensitive and confidential matters.