Corporate Trainer (Hospitality)

Stratton Amenities - Silver Spring, MD

Full-time - Mid Level

Silver Spring, MD

Personal and Laundry Services

About the position

The Corporate Trainer for the Northeast region at Stratton Amenities is responsible for developing and delivering training programs aimed at enhancing employee performance and ensuring adherence to the company's high service standards. This role involves creating training materials, facilitating sessions, onboarding new employees, and providing emergency shift coverage as needed. The trainer will also travel within the region once a month to provide onsite training and support.

Responsibilities

• Create engaging training materials, including manuals, presentations, and e-learning modules.
• Deliver in-person and virtual training to new hires and current employees on topics like company culture, customer service, and safety protocols.
• Lead the onboarding process, ensuring new employees are set up for success.
• Track employee progress and provide additional coaching when needed.
• Ensure all training complies with industry standards and legal requirements.
• Work with department heads and regional managers to identify training needs.
• Step in for emergency shift coverage when necessary.
• Travel to properties within the Northeast region at least once per month for onsite training and support.
• Maintain training records and report on outcomes.
• Stay up to date with industry trends to enhance training programs.

Requirements

• Bachelor's degree in Business, Hospitality, Human Resources, or related field preferred.
• 3-5 years of experience in training and development, ideally in the hospitality or service industry.
• Strong communication and presentation skills.
• Excellent organizational skills and ability to adapt training for different learning styles.
• Proficiency in e-learning platforms and training software.
• Flexibility for travel and shift coverage as needed.