Corporate Trainer I

Eastern Bank - Lynn, MA

Full-time - Mid Level

Lynn, MA

Credit Intermediation and Related Activities

About the position

The Corporate Trainer I role at Eastern Bank is focused on facilitating training sessions for retail employees, developing training content that aligns with organizational goals, and managing administrative tasks. This position plays a crucial role in the development and learning journey of employees, ensuring that training materials are up-to-date and effective in meeting learning needs.

Responsibilities

• Facilitates training sessions for up to 25 people with a focus on retail employees.
• Conducts New Hire Orientation as needed.
• Creates a conducive learning environment and drives discussion during training sessions.
• Troubleshoots basic technology challenges during training.
• Ensures training material is updated with policy and procedure changes.
• Stays current on federal regulations and updates training material accordingly.
• Develops training materials such as Participant Guides and Guide Cards.
• Engages in ongoing evaluations of training material to meet learning needs.
• Identifies areas for support and creates proposals with solutions.
• Updates rosters and communicates with leadership regarding participant attendance.
• Collaborates with technology partners to resolve technology challenges.
• Orders training supplies and ensures participants have necessary materials.

Requirements

• Intermediate level proficiency in key MS Office applications.
• Expert proficiency with FIS applications.
• Strong understanding of adult learning styles and theory.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with a team.
• Minimum of 4 years banking experience required.
• Teller and Platform experience required.

Nice-to-haves

• Working knowledge of Microsoft Office programs and Zoom.
• Strong analytical skills for interpreting regulatory changes.

Benefits

• Comprehensive compensation plans including medical, dental, vision, life, and disability insurance.
• Retirement benefits.
• Vacation and tuition reimbursement.