Corporate Trainer I

Eastern Bank

Full-time - Mid Level

Credit Intermediation and Related Activities

About the position

The Corporate Trainer I role at Eastern Bank is focused on facilitating training sessions for retail employees, developing training content that aligns with organizational goals, and managing administrative tasks. This position plays a crucial role in the development and learning journey of employees, ensuring that training materials are up-to-date and effective in meeting learning needs.

Responsibilities

• Facilitates training sessions for up to 25 people, primarily focusing on retail employees.
• Conducts New Hire Orientation as needed.
• Creates a conducive learning environment and drives discussion during training sessions.
• Troubleshoots basic technology challenges during training.
• Ensures training material is updated with policy and procedure changes.
• Stays current on federal regulations and updates training materials accordingly.
• Develops training materials such as Participant Guides and Guide Cards.
• Engages in ongoing evaluations of training material to meet learning needs.
• Identifies areas for support and creates proposals with solutions.
• Updates rosters and communicates with leadership regarding participant attendance.
• Collaborates with technology partners to resolve technology challenges.
• Orders training supplies and ensures participants have necessary materials.

Requirements

• Intermediate level proficiency in key MS Office applications.
• Expertise in FIS applications and strong knowledge of federal regulations applicable to retail roles.
• Strong understanding of adult learning styles and theories.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with a team.
• Minimum of 4 years of banking experience, including Teller and Platform experience.

Nice-to-haves

• Experience in developing training materials and conducting evaluations.
• Familiarity with virtual training platforms like Microsoft Teams and Zoom.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance.
• Retirement plans including 401k.
• Vacation and paid time off.
• Tuition reimbursement program.