OneRail - Orlando, FL
posted 3 days ago
About the position
OneRail is a leading logistics SaaS company specializing in last mile delivery solutions. We provide a comprehensive platform that connects shippers, carriers, and customers to optimize delivery operations and improve customer experience. Our mission is to streamline logistics through advanced technology and operational insights, helping businesses of all sizes to deliver efficiently, quickly, and reliably. We are seeking an experienced Corporate Trainer to join our team and lead training initiatives for both internal staff and external clients. This role will focus on developing, coordinating, and delivering high quality training programs that empower our team members and enhance our clients' user experience with OneRail's solutions. This individual will be responsible for training on topics including customer service, soft skills, and OneRail platform usage, ensuring that all participants can fully leverage our technology and deliver exceptional service.
Responsibilities
- Design and facilitate a comprehensive onboarding program for new hires across various roles within OneRail, focusing on both technical skills related to our platform and foundational customer service skills.
- Develop, deliver, and assess training for OneRail employees, focusing on service delivery, customer service skills, and OneRail platform knowledge.
- Create and conduct client facing training sessions to ensure customers are knowledgeable about and comfortable with using the OneRail platform.
- Tailor training programs for OneRail's Customer Service Specialist role to enhance soft skills, customer service best practices, and OneRail platform proficiency.
- Collaborate with internal stakeholders to assess training needs, create curricula, and develop relevant training materials and eLearning modules.
- Use evaluation tools to gauge the effectiveness of training programs, continuously improving content and delivery based on feedback and performance outcomes.
Requirements
- 4+ years of experience in corporate training, ideally within the logistics, SaaS, or technology sectors.
- Proven expertise in customer service training and the development of soft skills.
- Ability to create, adapt, and deliver engaging training materials suitable for diverse audiences and learning styles.
- Experience with virtual training platforms and familiarity with learning management systems (LMS).
- Excellent communication and interpersonal skills, with the ability to engage and inspire learners.
- Willingness to travel as needed for onsite client training sessions.
Nice-to-haves
- Bilingual in Spanish is a plus.
