Corporate Trainer (Property Management)

Affinity Management Services Limited - Doral, FL

Full-time - Mid Level

Doral, FL

Real Estate

About the position

Affinity Management Services is seeking a skilled Corporate Trainer to design, implement, and manage training programs for Community Association Managers (CAMs) and other stakeholders. The role focuses on enhancing the skills and knowledge of employees and board members to ensure compliance with state laws and industry best practices in property management. The trainer will develop tailored programs, provide mentorship, and evaluate training effectiveness to empower communities and improve operational efficiency.

Responsibilities

• Create structured training programs covering essential topics such as Florida statutes, financial management, governance, and operational best practices.
• Tailor training programs to meet the unique needs of different communities, including condos and HOA communities.
• Educate CAMs on Florida's regulatory requirements and legal updates affecting community management.
• Provide guidance on property maintenance, vendor management, and day-to-day operations for effective community management.
• Offer training in conflict resolution, communication, customer service, and relationship management.
• Support the onboarding of new managers with company procedures and technology platforms.
• Train CAMs on software platforms related to financial systems and property management.
• Manage the web-based training platform, ensuring training materials are relevant and accurate.
• Encourage CAMs to pursue certifications and continuing education opportunities.
• Monitor CAMs' progress through assessments and feedback sessions to ensure training objectives are met.
• Evaluate training program effectiveness through feedback mechanisms and performance metrics.
• Conduct in-depth training sessions on critical property management topics, including hurricane preparedness and budget preparation.
• Organize and facilitate webinars and workshops for community board members and stakeholders.
• Analyze existing processes to identify opportunities for improvement and propose innovative initiatives.
• Develop and implement succession planning strategies for key positions.
• Design and manage performance improvement plans for underperforming employees.

Requirements

• Bachelor's degree preferred.
• Active CAM License required.
• Proven experience as a Corporate Trainer or similar role, with prior experience as a Community Association Manager (CAM).
• 3 to 5 years of experience in conducting technical and operational training.
• Excellent communication and presentation skills, with the ability to interact effectively with Board members.
• Strong organizational and time management abilities.
• Proficiency in using web-based training platforms and tools.
• Enjoys creating engaging training content and following up with team members on performance.
• Solutions-driven, with a focus on streamlining processes and proposing new initiatives.
• Ability to adapt training approaches based on different learning methods.
• Knowledge of Florida statutes 718, 719, 720 and maintain active knowledge of statutory changes.

Nice-to-haves

• Bilingual (English, Spanish) preferred.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance