Corporate Trainer

Petsapp LTD - Honolulu, HI

Full-time

Hybrid - Honolulu, HI

About the position

Carousel is seeking a dynamic and skilled Corporate Trainer Level 1 (CT1) to facilitate the migration of proprietary vehicle subscription software into traditional auto dealership businesses. This hybrid role combines in-person and virtual training with expert-level customer service skills, focusing on training auto dealers' staff on the Carousel platform to build a robust subscription business. The CT1 will also manage and train a team of Corporate Training Associates (CT2) as the business scales.

Responsibilities

• Assist dealer licensees in effectively integrating Carousel's proprietary software into their traditional business operations.
• Provide comprehensive training to auto dealers and their staff, ensuring they can utilize the Carousel platform to its full potential.
• Deliver exceptional customer service in person, in writing, via telecom, and virtually.
• Grow, manage, and train a team of Corporate Training Associates (CT2) to support the expanding business.
• Offer technical support and troubleshooting for Carousel software and related applications.
• Create and maintain detailed training materials, guides, and records of training sessions.
• Gather and report feedback from dealers to improve training programs and software functionality.
• Work closely with the customer service and product development teams to ensure seamless customer experiences and software updates.

Requirements

• Minimum of 3 years working in the automotive industry.
• At least 5 years of customer service experience.
• Minimum of 3 years of training experience in a corporate environment.
• Advanced knowledge of iOS, Microsoft Office, Google Business Suite, Zoom, WebEx, Google Meet, and other related operating systems and applications.
• Access to a computer with high-speed internet connectivity and a mobile device suitable for conducting customer interactions.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities with a customer-centric approach.

Nice-to-haves

• Bachelor's degree in a related field (e.g., Business, Communications, Education).
• Demonstrated ability to lead and manage a team.
• Ability to adapt training methods to various learning styles and environments.

Benefits

• Hybrid Work Environment: Enjoy the flexibility of working both remotely and on-site as needed.
• Career Development: Opportunities for professional growth and development within the company.
• Supportive Environment: Join a supportive and collaborative team dedicated to providing exceptional training and customer service experiences.
• Competitive Compensation: Receive a competitive salary and benefits package.