Corporate Trainer

Blink Health - Pittsburgh, PA

Full-time

Pittsburgh, PA

About the position

The position involves delivering comprehensive instructor-led training programs for Pharmacy Operations teams, focusing on onboarding, technical skills, and soft skills development. The role requires ensuring that all teams are well-trained and equipped to provide excellent service to patients, maintaining training records, and evaluating the effectiveness of training programs.

Responsibilities

• Deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually.
• Ensure that all Pharmacy Operations teams are trained and have the resources to excel and delight our patients.
• Maintain training records and prepare reports on training activities and outcomes.
• Ensure curriculum is properly aligned and assigned in the learning management system (LMS).
• Conduct quality assurance checks on content.
• Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation.
• Circulate content updates in a digestible and impactful manner, with the guidance of the Training & Knowledge Programs Lead.
• Partner closely with all Training & Knowledge Programs Associates across Patient Services to ensure alignment, brainstorm ideas, and foster collaboration.
• Remain knowledgeable about our product offerings to ensure you are a constant resource.
• Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery.

Requirements

• Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center environment.
• Minimum 3 years of experience in a contact center environment as a service agent is a plus.
• Proactive work ethic, constantly pushing themselves to learn.
• Strong delivery skills.
• Comfortable multitasking.
• Comfortable working in ambiguous, fast-paced environments.
• Ability to build low complexity training activities, develop protocols, and edit content.
• Interest in Learning & Development.
• Technical aptitude and ability to learn complex new tools.
• Strong feedback and coaching skills, strongly preferred.
• Knowledge of the healthcare or pharmaceutical industry is a plus.