Bsi Financial Services - Irving, TX
posted 2 months ago
The Corporate Trainer at BSI Financial Services plays a crucial role in enhancing employee productivity through the development, coordination, and presentation of training and development programs. This position is responsible for creating all training materials, ensuring that the content aligns with the company's brand consistency, particularly for the call center operations. The trainer will evaluate, coach, motivate, and develop training programs that help employees meet performance objectives and organizational goals. In this role, the trainer will deliver both group and individual training sessions that cover a wide range of topics, including technical, operational, and regulatory/compliance areas. The training sessions are designed to engage and stimulate both existing and newly hired employees, promoting the transfer of knowledge and application of skills. The trainer will utilize effective questioning, presentation, and facilitation skills to enhance retention and provide constructive feedback that improves performance. Additionally, the Corporate Trainer will manage a learning environment that fosters trust and performance, evaluate the effectiveness of training programs, and make recommendations for improvements based on evaluation data. They will also collaborate with compliance and business teams to stay updated on regulatory changes and serve as a resource for production and operations teams regarding systems and product updates. The trainer will monitor employee adherence to quality processes and service standards, conduct monthly one-on-ones, and coordinate ongoing training sessions while maintaining trainee records. Flexibility in working hours is essential based on business needs, and the trainer will assist with ongoing projects as identified by Learning & Development leadership.