Corporate Trainer

Infinity - Cedar Rapids, IA

Full-time

Cedar Rapids, IA

Professional, Scientific, and Technical Services

About the position

The Corporate Trainer position at Infinity is designed for a confident public speaker and dedicated educator who is well-versed in the latest tools and resources necessary for enhancing employee training and performance. The primary responsibility of the Corporate Trainer is to develop employees by cultivating their skills and knowledge, ensuring they are equipped to sell products for a variety of global brands. This role requires a proactive approach to training, with an emphasis on delivering comprehensive training sessions to new hires, thereby certifying them in their roles. The ideal candidate will possess strong organizational skills and a positive attitude, both of which are crucial for success in this position. In this role, the Corporate Trainer will be responsible for the implementation and execution of all new hire training and continuous education programs. Collaboration with managers to assess training needs and schedule appropriate training sessions is essential. The Trainer will also lead the development and implementation of new training programs, motivating and influencing others to maximize performance. Setting high performance standards and pursuing aggressive goals will be key components of the Trainer's responsibilities. The Corporate Trainer will develop, refine, and institute both existing and new training methods, while also setting and measuring quality assurance goals. Enforcing company policies regarding processes, compliance, and quality standards is a critical aspect of the role. The Trainer will maintain and update training materials, support and mentor new employees, and conduct evaluations to identify areas for improvement. Monitoring employee performance and providing effective feedback and counseling will be necessary to ensure successful transitions from training to live environments. Additionally, the Trainer will conduct ongoing skills enhancement training and liaise with team leaders and managers for on-the-job coaching. Measuring the effectiveness of training sessions and preparing progress reports will contribute to the overall success of the Training and Quality Department.

Responsibilities

• Implementation and execution of all new hire training and continuous education.
• Collaborate with managers to determine training needs and schedule training sessions.
• Conduct the development/implementation of new training programs.
• Lead, motivate and influence others to maximize performance.
• Set high standards of performance, pursue aggressive goals, and achieve them.
• Develop, refine and institute existing and new methods of training and setting/measuring of quality assurance goals.
• Ability to enforce company policies regarding process, compliance, and quality standards.
• Develop, maintain, and update training materials.
• Support and mentor new employees.
• Conduct evaluations to identify areas of improvement.
• Monitor employee performance and response to training.
• Offer effective feedback and counseling to front line associates and managers.
• Provide trainee transition support from training to live calling environment.
• Conduct ongoing skills enhancement training.
• Develop and assemble all related training materials.
• Liaise with team leaders and managers to conduct on-the-job coaching.
• Measure the effectiveness of training sessions and prepare individual or team progress reports.
• Contribute to the overall success of the Training and Quality Department.
• Take calls and act as roaming Supervisors during All-Hands situations.
• Work in conjunction with the Quality Assurance team to ensure training and quality goals are met.
• Improve attrition and eliminate high turnover with thorough training.
• Provide training updates and ensure updates are communicated throughout the operation.
• Monitor progress of employees by listening to calls and providing documentation, coaching, and training as needed.

Requirements

• A minimum of 2-4 years of training delivery experience required, preferably in a sales environment.
• Phenomenal communication, presentation, and public speaking skills.
• Organizational and time management abilities.
• Critical thinking and decision-making skills.
• Excellent oral and written communication skills.
• Desire and ability to work in a highly changing environment.
• Excellent organizational skills.
• Ability to work without direct supervision in a fast-paced environment.
• Extensive knowledge of Microsoft Office package to include Word, Excel, and PowerPoint.

Benefits

• Equal opportunity employer with reasonable accommodations for individuals with disabilities.