Corporate Trainer

$41,600 - $47,840/Yr

Fms-Ag - Meridian, ID

Full-time - Entry Level

Meridian, ID

Food Services and Drinking Places

About the position

The Corporate Trainer at FMS Inc. is responsible for delivering training programs to new hires and existing employees, ensuring that training is effective, consistent, and aligned with company standards. This role involves curriculum design, development of training materials, and the use of AI technology to enhance training delivery. The Corporate Trainer will also assist in maintaining training records and compliance with company policies.

Responsibilities

• Responsible for curriculum design and development of training materials.
• Plans and develops audio-visual resources including slide presentations and video programs.
• Delivers new hire training programs and workshops efficiently.
• Facilitates the use of AI technology in training module development.
• Conducts complaint prevention and retraining sessions.
• Maintains accurate training records of all completed sessions.
• Ensures training documents are forwarded to human resources for filing.
• Assists the Training/QA Director with new project implementation.
• Attends meetings in the absence of the Training/QA Director.
• Answers staff questions accurately and provides follow-up as needed.
• Facilitates call calibration sessions to meet performance expectations.
• Completes human resources paperwork when applicable.
• Provides accurate answers to clients when asked.
• Monitors compliance with company policies and notifies supervisors of non-compliance.
• Schedules and performs training sessions via conference calls.
• Performs other duties as assigned.

Requirements

• A high school diploma or equivalent required.
• Proven working experience as a collection specialist.
• Good working knowledge of Microsoft Office, Word, Excel, Access, and Outlook Express.
• Excellent written and verbal communication skills.
• Ability to provide constructive feedback to staff.
• Experience with AI training applications is strongly desired.
• Self-motivated with the ability to meet or exceed expectations.
• Strong organizational skills with attention to detail and accuracy.
• Ability to articulate company policies to clients and auditors.
• Professional demeanor with excellent customer service qualities.
• Ability to work effectively with a diverse work group.
• Ability to multi-task in a fast-paced environment with little supervision.
• Ability to adapt to changing work conditions.
• Ability to speak in front of groups of Executive Management and staff.
• Ability to operate a variety of audio-visual material.