CORPORATE TRAVEL CONSULTANT - AFTER HOURS/OVERNIGHT

ADTRAV - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Administrative and Support Services

About the position

The Corporate Travel Consultant - After Hours/Overnight at ADTRAV Travel Management is responsible for managing all aspects of travel arrangements for clients, including booking and issuing airline tickets, hotel reservations, and other travel accommodations. This full-time position requires working overnight shifts and weekends, providing excellent customer service, and utilizing a GDS system, specifically Sabre, to ensure accurate and efficient travel management.

Responsibilities

• Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients and send quotes for international travel.
• Communicate with airlines on flight changes, seating, and upgrades, providing updates to clients as needed.
• Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing company values and maintaining effective working relationships.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience booking domestic and international travel; complex international a plus.
• Experience using a GDS System; Sabre required, Amadeus a plus.
• Highly knowledgeable of city, airline, hotel, and car rental codes.
• Knowledgeable of government travel requirements, visas, and passports.
• Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
• Strong computer and typing skills, including the ability to navigate quickly between programs and using shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Excellent English written and verbal communication skills.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously.

Nice-to-haves

• Experience with complex international travel bookings.
• Knowledge of additional GDS systems like Amadeus.

Benefits

• Shift differentials for evening, night, and weekend shifts.