Correspondence Specialist

Virtual Agent • Benbrook, TX

291d • $18 - $20

About The Position

Vaco Staffing is looking for two Correspondence Specialists for a large medical company in Ft. Worth. The Correspondence Specialist is responsible for the research and proper handling of incoming correspondence.

Requirements

• High School Diploma or Equivalent.
• One (1) year of customer service experience in a high volume, fast paced environment.
• Healthcare customer service experience preferred.
• Knowledge of the Explanation of Benefits.
• Knowledge of a variety of insurance plans.
• Knowledge of ICD-10 and CPT Codes.
• Strong word processing, spreadsheet, database, and presentation software skills.
• Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.
• Strong oral, written, and interpersonal communication skills.
• Strong time management skills.
• Strong organizational skills.
• Ability to handle and resolve escalated calls and correspondence.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Responsibilities

• Works in a variety of work queues servicing multiple clients on claim rejections, duplicate claims, records, and bills.
• Resolves patient billing issues.
• Explains policies and procedures clearly and concisely.
• Researches, resolves, and documents incoming correspondence.
• Evaluates incoming concerns and returns acknowledgement in the appropriate medium (email, telephone, etc.).
• Performs special projects and other duties as assigned.

Benefits

• Discretionary bonuses.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• 401(k) retirement plan.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED