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Cost Management Member Support Specialist
Christian Care Ministry - Melbourne, FL
posted 2 months ago
About the position
The Cost Management Member Support Specialist plays a crucial role in assisting Medi-Share members with their medical billing processes. This position involves managing a large caseload, communicating with members and healthcare providers, and ensuring that all necessary documentation is obtained for the processing of medical bills. The specialist will work onsite three days a week in Melbourne, FL, and is expected to align with the Christian values of the organization while providing support to members.
Responsibilities
- Organize and manage a large caseload according to established processes.
- Communicate with Medi-Share members and healthcare providers via phone, email, and fax.
- Act as a single point of contact for members and healthcare providers to obtain required documentation.
- Encourage members to apply for programs and submit bills to appropriate resources.
- Effectively communicate guidelines to members and outside entities to retrieve necessary information.
- Document case notes and status in the billing system (SalesForce, CSI).
- Keep leadership informed of high-risk/high-dollar cases.
- Offer to pray with members and providers when appropriate.
- Perform other duties as assigned.
Requirements
- High school diploma or GED (required).
- 1-2 years' experience handling medical bills or medical bill processing (required).
- 2-3 years' of phone experience (required).
- Ability to use Microsoft Office (Excel, Word, Outlook) and database systems.
Nice-to-haves
- Familiarity with medical terminology (preferred).
- Associate's degree in Healthcare or Business Administration (preferred).
- Prior Cost Management experience (strongly preferred).
Benefits
- 401(k) with up to 4% match
- Medical Health Savings Account
- Employer Paid Life Insurance
- Long-term Disability Insurance
- Dental Insurance
- Vision Insurance
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- Paid-time off accrued bi-weekly
- Wellness plan
- Employee Assistance Program
- Anniversary Awards Program
- Birthday Awards Program
