Cost Management Member Support Specialist

$40,997 - $52,000/Yr

Christian Care Ministry - Melbourne, FL

Full-time - Entry Level

Melbourne, FL

About the position

The Cost Management Member Support Specialist at Christian Care Ministry is responsible for managing a large caseload related to medical billing and member support. This role involves communicating with Medi-Share members and healthcare providers to obtain necessary documentation and information for processing medical bills. The specialist will work onsite three days a week and is expected to align with the organization's Christian values while providing support to members.

Responsibilities

• Organize and manage a large caseload according to established processes.
• Communicate with Medi-Share members and healthcare providers via phone, email, and fax.
• Act as a single point of contact for members and healthcare providers to obtain required documentation.
• Encourage members to apply for programs and submit bills to appropriate resources.
• Effectively communicate guidelines to members and outside entities to retrieve necessary information.
• Document case notes and status in the billing system (SalesForce, CSI).
• Keep leadership informed of high-risk/high-dollar cases.
• Offer to pray with members and providers when appropriate.

Requirements

• High school diploma or GED required.
• 1-2 years' experience handling medical bills or medical bill processing required.
• 2-3 years' phone experience required.
• Familiarity with medical terminology preferred.
• Associate's degree in Healthcare or Business Administration preferred.
• Prior Cost Management experience strongly preferred.

Nice-to-haves

• Supervising experience
• Organizational skills
• Business Administration knowledge
• Communication skills
• Time management skills

Benefits

• Health savings account
• Disability insurance
• Dental insurance
• Paid time off
• 401(k) with 4% match
• Employee assistance program
• Vision insurance
• Life insurance