Counter (Customer Service) Representative

$43,680 - $43,680/Yr

Country Club Cleaners - Danville, CA

Full-time - Entry Level

Danville, CA

11-50 employees

Personal and Laundry Services

About the position

The Customer Service Representative position at Country Club Cleaners involves greeting and assisting customers, managing inquiries through various communication channels, and supporting the operational aspects of the dry cleaning service. The role is essential for maintaining high customer satisfaction and ensuring smooth interactions between customers and service staff.

Responsibilities

• Greet and assist customers at the counter.
• Learn and utilize customer service software.
• Manage inventory and racking of clothes.
• Answer phones, texts, and emails to address customer inquiries.
• Resolve customer problems and provide effective solutions.
• Communicate with drivers regarding route and customer issues during pickups and deliveries.
• Collaborate effectively as a team member.

Requirements

• Basic computer skills.
• Strong written and verbal communication skills.
• Customer service skills are highly beneficial.
• Punctual and reliable work ethic.
• Fluency in English; Spanish is very helpful.

Nice-to-haves

• Experience in customer service roles.

Benefits

• $21 per hour compensation.
• 5 paid days off.
• 401k plan.
• Bonus opportunities.