Counter Parts Sales Rep

$41,600 - $45,760/Yr

FleetPride - Baltimore, MD

Full-time

Baltimore, MD

Merchant Wholesalers, Durable Goods

About the position

The Counter Parts Sales Representative at FleetPride, Inc. is responsible for providing exceptional service to customers by assisting them with the sales of heavy-duty parts. This role involves understanding customer needs, locating parts, and ensuring a profitable transaction for the company. The representative will engage with customers both over the phone and in person, maintaining a clean and organized sales area while promoting related products.

Responsibilities

• Help determine and obtain heavy duty parts for customers as requested by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers' questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order.
• Ensure that display areas encourage sales.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate).
• Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.
• Intermediate knowledge level of Windows XP (Excel, Word, and Outlook).
• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one's time and the time of others.
• Persuasion: Persuading others to change their minds or behavior.
• Service orientation: Actively looking for ways to help people.