Counter Sales Associate 2

DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I - Lakewood Township, NJ

Full-time - Entry Level

Lakewood Township, NJ

About the position

The Counter Sales Associate at Daikin Comfort Technologies is responsible for selling the organization's HVAC products and services to both prospective and established customers. This role involves direct interaction with customers through various communication channels, ensuring their needs are met and providing excellent customer service. The associate collaborates with management to drive sales and maintain positive dealer relationships, while also managing order processing and customer inquiries effectively.

Responsibilities

• Sell the organization's products and services to prospective and established customers.
• Provide excellent customer service via face-to-face interactions, phone calls, and emails.
• Execute all aspects of the sales function including order processing, purchase orders, and payment processing.
• Recommend alternate products based on cost, availability, or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery.
• Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information.
• Educate customers about product terminology, features, and benefits.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to resolve customer satisfaction issues.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with industry trends.
• Participate in additional projects to support ongoing business needs.

Requirements

• 3 - 6 years of progressive sales experience.
• 3 plus years in the HVAC industry.
• High School diploma or GED equivalent, some college preferred.
• Some knowledge of HVAC equipment/products is required.
• General Microsoft Office skills (Outlook, Excel, Word) and working knowledge of database applications.

Nice-to-haves

• Experience in time management and organizational skills.
• Effective verbal and written communication skills.

Benefits

• Equal employment opportunity regardless of race, color, religion, national origin, disability, or other protected characteristics.