About the position
The Counter Sales Associate at Baker Distributing Company plays a crucial role in our wholesale HVAC distributorship, which offers a wide range of equipment, parts, and supplies from multiple brands. This position is centered around providing exceptional customer service in a sales-oriented environment. The primary goal is to represent Baker Distributing Company as a leader in the HVAC industry, ensuring maximum sales and customer satisfaction. In this role, the Counter Sales Associate will interact with both internal and external sales personnel, vendors, and contractors. Responsibilities include showroom merchandising, restocking products, and assisting in resolving customer relations issues with dealers and end users. The associate will complete the sales order process for customers, with a focus on upselling associated items. Additionally, the role involves servicing walk-in and telephone customers, assisting with sourcing and shipping parts, managing inventory control, and handling warranty administration. The Counter Sales Associate will also be responsible for researching customer product and service needs using various resources, arranging stock on shelves or racks, and maintaining order in the sales area. The position requires the application of suggestive selling techniques and conducting outgoing customer sales or service calls to resolve complaints. This role is vital in fostering long-term relationships with customers and ensuring a best-in-class customer experience.
Responsibilities
- Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
- Interact with internal and outside sales people, vendors, and contractors.
- Responsible for showroom merchandising and re-stocking product.
- Assist in resolving customer relations problems with both dealers and end users.
- Complete sales order process for customers with efforts to up-sell associated items.
- Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
- Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
- Arrange stock on shelves or racks in sales area and keep merchandise in order.
- Apply suggestive selling techniques and upsell to current and prospective customers.
- Conduct outgoing customer sales or service calls and resolve customer complaints.
Requirements
- High School Diploma or GED Required.
- Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
- Excellent communication skills and a strong background in technical support, HVAC parts, and customer service/sales.
- Intermediate MS Office capabilities.
- Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
- Strong interpersonal skills including sales, problem solving, and customer service focus.
- Ability to work independently and meet assigned goals and objectives in designated time frames.
- Capable of working in a fast-paced environment with skills to multi-task on different levels.
- Excellent customer service mindset with the ability to develop long-term relationships.
- Excellent written and verbal communication skills.
- Strong and creative problem-solving skills.
- Must possess and maintain a current, valid Driver's License.
- Proficient in speaking, reading, and understanding English.
