Counter Sales Associate

Baker Distributing Company - Douglas, GA

Full-time

Douglas, GA

Merchant Wholesalers, Nondurable Goods

About the position

The Counter Sales Associate is responsible for managing the sales counter at a wholesale HVAC distributorship, focusing on providing exceptional customer service in a sales-driven environment. This role involves interacting with various stakeholders, merchandising products, and ensuring customer satisfaction through effective sales techniques and problem resolution.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside sales people, vendors, and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and up-sell to current and prospective customers.
• Conduct outgoing customer sales or service calls and resolve customer complaints.

Requirements

• High School Diploma or GED Required.
• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
• Strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.
• Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
• Strong interpersonal skills including sales, problem solving, and customer service focus.
• Ability to work independently but meet assigned goals and objectives in designated time frames.
• Capable of working in a fast-paced environment with skills to multi-task on different levels.
• Excellent customer service mindset with the ability to develop long-term relationships.
• Excellent written and verbal communication skills.
• Strong and creative problem-solving skills.
• Ability to work independently and in a team environment.
• Must possess and maintain a current, valid Driver's License.
• Must be proficient in speaking, reading, and understanding English.