Counter Sales Representative

$37,440 - $49,920/Yr

Associate Refrigeration - Sharon Hill, PA

Full-time - Entry Level

Sharon Hill, PA

1-10 employees

Merchant Wholesalers, Durable Goods

About the position

The Counter Sales Representative Associate at Associate Refrigeration Inc. plays a crucial role in driving branch sales growth and profitability by delivering exceptional customer service both in-person and over the phone. This position involves assisting customers with product selections, troubleshooting, and ensuring a positive shopping experience while maintaining the showroom's appearance and cleanliness.

Responsibilities

• Answer incoming telephone calls and greet customers who walk in the store.
• Handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assist customers in making product selections by asking questions and actively listening to identify customer needs.
• Assist with system or product troubleshooting and answering technical questions.
• Identify alternate or substitute products to meet customer needs.
• Research and source product for customers using various tools, including a point-of-sale computer system, catalogs, websites, and industry contacts.
• Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
• Process customer returns and warranties following company guidelines.
• Follow up promptly on all customer requests for information, quotes, alternative parts, and delivery dates.
• Proactively communicate with customers about any expected delays or issues with their order.
• Develop good working relationships and rapport with customers, greeting regular customers by name.
• Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, and creating displays.
• Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Prepare and issue sales quotes following company guidelines and follow up on quotes to secure sales.
• Educate customers/prospects on the variety of products available for sale and the benefits of shopping at Associate Refrigeration Inc.
• Increase customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
• Uncover and communicate sales lead information to outside sales staff and management.
• Maintain knowledge of new and existing products and inventory by participating in training and studying catalogs and websites.
• Assist in receiving, shipping, and general warehouse duties.
• Complete all transactions and necessary paperwork accurately and in a timely manner.

Requirements

• Bilingual in Spanish
• Sales experience
• Customer service experience
• HVAC sales knowledge
• Experience in a distribution center or factory
• Entry-level retail sales experience

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching