Johnstone Supply - Newburgh, NY
posted 19 days ago
Full-time - Entry Level
Newburgh, NY
Merchant Wholesalers, Durable Goods
About the position
The Counter Sales & Service Associate at Johnstone Supply is responsible for providing exceptional customer service and sales support in a wholesale distribution environment focused on HVACR products. This role involves assisting customers with product selection, troubleshooting, and processing sales orders while maintaining a friendly and professional demeanor. The associate will also promote products, manage customer relationships, and ensure customer satisfaction to drive store profitability.
Responsibilities
- Assist customers in making product selections by asking questions and actively listening to identify customer needs.
- Handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
- Research and source products for customers using various tools, including point-of-sale systems and catalogs.
- Enter sales orders into the point-of-sale system for invoicing or cash payments.
- Process customer returns and warranties following company guidelines.
- Follow up promptly on all customer requests for information, quotes, and delivery dates.
- Educate customers about the variety of products available and the benefits of shopping at Johnstone Supply.
- Increase customer satisfaction and store profitability by recommending additional items and promotions.
- Uncover and communicate sales lead information to outside sales staff and management.
- Prepare and issue sales quotes and follow up to secure sales.
- Promote surplus, sale, discounted, and obsolete inventory to maintain proper inventory levels.
- Maintain knowledge of new and existing products through training and research.
Requirements
- High school diploma or GED; at least 2 years of related experience in the HVAC/R industry or equivalent education and experience.
- Ability to provide consistent, professional customer service.
- Ability to multi-task and prioritize the needs of several customers simultaneously.
- Problem-solving skills to diagnose and rectify customer issues.
- Understanding and application of effective sales strategies and techniques.
- Skill in building long-term customer relationships.
- Ability to maintain a positive and friendly demeanor.
- General knowledge of HVACR products and concepts.
- Skill in proactive communication, both verbal and written.
- Math skills for calculations involving margins, discounts, and percentages.
- Skill in using point-of-sale systems and web-based tools for product research.
- Ability to work productively in teams.
Nice-to-haves
- Previous experience as a Sales & Service Associate in the HVAC-R or similar industry.
Benefits
- Health Insurance - three plans to pick from.
- Dental Insurance - two plans to pick from.
- Vision Insurance.
- Tuition Reimbursement.
- Paid Time Off.
- Holiday Pay.
- 401(k) with employer match and profit sharing.
- Employee Discounts.
- Employer paid life insurance.
