Johnstone Supply - Sioux Falls, SD
posted 19 days ago
Full-time - Entry Level
Sioux Falls, SD
251-500 employees
Merchant Wholesalers, Durable Goods
About the position
The Counter Sales and Service Associate at Johnstone Supply serves as the primary point of contact for professional technicians and contractors, providing expert product selection and quality service. This role is essential in supporting local contractors and ensuring their success through effective communication, relationship building, and continuous learning about products and services.
Responsibilities
- Assist customers in making informed product selections by asking questions and actively listening to their needs.
- Troubleshoot and answer technical questions, offering alternative or substitute products when necessary.
- Develop strong rapport with customers, recognizing and greeting regular customers by name.
- Stay informed about new and existing products through ongoing training and studying industry materials.
- Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
- Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
- Follow up on customer requests for information, quotes, and order updates, proactively communicating any potential delays or issues.
- Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels and communicating significant changes in product demand.
- Maintain organized records and complete all transactions, ensuring the store/showroom is organized and well stocked.
- Assist with receiving, shipping, and general warehouse duties as needed.
Requirements
- At least 3 years of related experience is required, which can come from various work experiences or educational backgrounds.
- A High School Diploma or General Education Diploma (GED) is required.
- Previous counter sales and/or HVAC-R experience of at least 2 years is preferred but not required; training will be provided for suitable candidates.
- Strong customer service skills, with a focus on understanding and meeting customer needs in a friendly and professional manner.
- Detail-oriented with a keen eye for accuracy in order entry, documentation, and maintaining a clean work environment.
- Proactive and resourceful, able to identify opportunities to enhance customer experience and resolve issues.
- Team player who thrives in a collaborative environment, contributing to both individual and team success.
- Adaptable and able to handle multiple tasks efficiently, remaining calm under pressure.
Nice-to-haves
- Experience in HVAC-R industry is a plus.
- Ability to lift and carry/move up to 50 pounds regularly and occasionally lift up to 70 pounds.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance (LTD)
- 401(k) with company match
- Paid time off (PTO) after 90 days
