COUNTER/SALES

Robert Half - Indianapolis, IN

Full-time

Indianapolis, IN

Administrative and Support Services

About the position

We are seeking a Counter/Sales professional to join our team in Indianapolis, Indiana. This role offers a contract to hire employment opportunity, focusing on customer service and sales tasks related to car rental services, ensuring a smooth and satisfactory experience for our customers.

Responsibilities

• Provide superior customer service to customers at the counter, assisting with their car rental needs.
• Upsell services and upgrades to customers at the counter to maximize sales.
• Accurately process customer credit applications for car rentals.
• Maintain detailed and accurate records of customer interactions and transactions.
• Monitor customer accounts and take necessary actions according to company policies.
• Verify the necessary paperwork of customers leaving with vehicles and check for any damages when cars are returned.
• Maintain a professional demeanor and adhere to company standards of conduct.
• Utilize skills in field sales, inbound sales, retail, and customer service to increase sales and provide a superior customer service experience.
• Adapt to schedule changes and be available for different shifts as required.
• Ensure that all actions align with company policies and legal regulations.

Requirements

• Proven experience in various sales roles such as Annual Sales, Field Sales, Inbound Sales, Increase Sales, and Inside Sales
• Demonstrated ability to maximize sales in a retail environment
• Experience in big box retail and retail buying
• Proficient in providing superior customer service and resolving customer service issues
• Strong interpersonal and communication skills
• Ability to work in a fast-paced retail environment
• Familiarity with sales strategies and industry trends
• High level of professionalism and a positive attitude
• Ability to work flexible hours, including weekends and holidays
• Strong problem-solving skills and ability to handle customer complaints effectively
• Proficient in the use of sales management software and CRM systems
• Excellent negotiation and persuasion skills
• Ability to work independently and as part of a team
• Strong time management and organizational skills.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan