About the position
The Course Management Systems Specialist is an entry-level position at Judson University, primarily responsible for assisting the Director of Learning and Technology in the administration and maintenance of various learning technologies. This includes the Learning Management System (LMS), course evaluation system, online portfolio, plagiarism detection tools, and other related applications. The specialist will serve as the primary support for all users, including students, faculty, and staff, both on and off campus, ensuring that these systems operate smoothly and effectively. In this role, the specialist will perform system administrator duties for all learning systems, which involves managing the LMS, online portfolios, course evaluation systems, and various plug-ins and add-ons. The position requires assisting with annual upgrades and testing of these systems, as well as maintaining the file structure of online courses and removing any courses that are no longer in use. The specialist will also be responsible for running standard and ad hoc reports to gather data for various departments, uploading and maintaining user access to the learning systems, and setting up course sites in the LMS, ensuring that instructors and Program Chairs have the necessary information two weeks prior to the start of each course. Additionally, the Course Management Systems Specialist will monitor the SmartEvals evaluation system for accuracy, respond promptly to inquiries from faculty, staff, and students regarding learning systems, and collaborate with the university's IT department on system integrations. The role also involves addressing escalated help desk tickets related to the LMS and providing assistance to faculty by directing them to appropriate resources. The specialist will perform other tasks as directed by their supervisor, contributing to a positive and Christ-centered work environment.
Responsibilities
- Perform system administrator duties for all learning systems including LMS, online portfolio, and course evaluation system.
- Assist with annual upgrades and testing of learning systems throughout the year.
- Maintain the file structure of online courses and remove courses that are not in use.
- Run standard system and ad hoc reports as needed to acquire data for departments.
- Upload, approve and maintain learning system access for all users.
- Set-up all LMS course sites, verify access, and provide instructors and Program Chairs with this information two weeks prior to the start date.
- Monitor information in the SmartEvals evaluation system for accuracy.
- Provide quick response to faculty, staff, and student inquiries related to learning systems.
- Work in conjunction with the university IT department on learning system integrations.
- Provide timely response to escalated help desk tickets related to LMS and supporting applications.
- Assist faculty by sharing information and directing them to resources on learning systems.
Requirements
- Preferred Associates degree in Business, Technology, or a related field.
- Admin experience with learning management systems (LMSs) and related applications.
- Technical skills including user knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
- Independent, reliable with good communication skills.
- Preferred previous project management experience.
- Preferred experience working with administrative matters in an educational environment.
- Excellent oral and written communication skills.
Nice-to-haves
- Experience with educational technologies and developments in the educational technology field.
- Participation in staff development and training events.
