About the position
As a Courtesy Clerk at Northgate Markets, you will play a vital role in providing excellent customer service and maintaining a clean and organized store environment. This position is part-time and offers an hourly wage ranging from $17 to $21, depending on experience. Northgate Markets has been serving the community since 1980, with a commitment to offering a full-service supermarket experience that includes a large meat department, bakery, tortilleria, and a wide selection of domestic and imported Latin American grocery goods. We pride ourselves on creating a positive and fun work environment where employees feel valued and appreciated. We are looking for enthusiastic individuals who are passionate about food and customer service, and who want to be part of the Northgate family. In addition to a competitive wage, we offer a 20% discount for employees and their family members, as well as flexible scheduling options. The Courtesy Clerk is responsible for a variety of essential duties that contribute to the overall customer experience. These responsibilities include bagging customers' purchases, providing carry-out service, sorting and returning items to their proper locations, performing price checks, and assisting customers with their purchases. You will also be responsible for maintaining the cleanliness of the front end of the store, handling damaged and spoiled products, and ensuring compliance with safety and sanitation standards. This role requires a strong focus on customer service, as you will be greeting customers and providing them with prompt assistance. Additionally, you may be involved in training new personnel and ensuring that all store policies and procedures are followed.
Responsibilities
- Observe all store rules and company policies; comply with safety policies and procedures.
- Maintain a neat, well-groomed personal appearance at all times and observe company dress regulations.
- Observe shift operating hours at all times as scheduled or assigned by the store director.
- Bag customer's purchases in accordance with established store procedures.
- Provide carry out service.
- Sort and return-to-stock items (go-backs) back to their normal shelf locations.
- Perform price check functions.
- Obtain items from shelves to replace exchanges or items that our customers desire to purchase.
- Assist customers with purchases including carry-out service and loading into their vehicles.
- Gather shopping carts and take them to designated areas and pickup points.
- Move empty bottles and containers from the front end to back room.
- Assist in prompt clean up of spills and breakages of glass or plastic containers to eliminate potential hazards and prevent accidents according to company policy.
- Sweep floors during store hours and assist in other maintenance duties as assigned.
- Keep the front end of the store clean and in good order.
- Handle damaged and spoiled products and assist in controlling the level of damaged goods.
- Control excessive use of utilities and water and observe sound conservation practices.
- Assist in training personnel when assigned.
- Greet all customers and provide them with prompt and courteous service or assistance.
- Accurately record in-store use of merchandise in accordance with company policies.
- Assist in keeping front end displays clean and orderly; eliminate debris such as discarded receipts or wrapping material from front end counters and displays.
- Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
- Use and maintain equipment in good working order; immediately advise store manager of any maintenance or equipment problems.
- Observe security standards by staying alert and being aware of customer actions and behavior; report to key person or security any abnormal behavior.
- Notify department manager of personnel situations or policy violations affecting store operating performance or of situations requiring disciplinary action or that may potentially require such action.
- Perform any other work-related duties as assigned.
Requirements
- High school education preferred but not absolutely required.
- Ability to perform arithmetical calculations at the eighth-grade level to assist in sales transactions and calculate totals.
- Ability to hear, speak, and understand the spoken word to respond to pages and customer requests.
- Ability to read, write, analyze, interpret, and understand the English language with sufficient proficiency.
- Must have and be able to present a valid work permit if under the age of 18.
- Familiarity with all priorities and store policies pertaining to the job position.
Benefits
- 20% discount for employees and one family member on most purchases made at Northgate.
- Flexible scheduling options.
