Courtesy Clerk

Hy-Vee - Peoria, IL

Full-time

Peoria, IL

Food and Beverage Retailers

About the position

The Courtesy Clerk at Hy-Vee plays a vital role in providing exceptional customer service and ensuring a pleasant shopping experience. This position involves assisting customers with their purchases, maintaining cleanliness in the store, and supporting various departments as needed. The Courtesy Clerk is expected to engage with customers warmly and efficiently, embodying the company's commitment to a helpful and friendly environment.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Greets customers in a friendly manner, whether in the designated department or elsewhere in the store.
• Assists customers by escorting them to products, securing out-of-reach items, and loading or unloading heavy items.
• Makes note of and passes along customer suggestions or requests to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Packages purchases and assists customers in transporting them to their mode of transportation.
• Cleans registers, restrooms, break room, backroom, and sweeps and mops the floor.
• Helps train new courtesy clerks and checks prices on products.
• Pulls product forward on shelf, brings carts in from the parking lot, and cleans the can redemption area.
• Stocks, faces, rotates merchandise, cleans shelves, and understands shelf tags.
• Maintains supplies on the front-end, such as paper/plastic sacks and receipt paper.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Requirements

• Ability to carry out detailed but uninvolved written or verbal instructions.
• Ability to deal with a few concrete variables and perform simple addition and subtraction.
• Must be able to understand and follow verbal or demonstrated instructions.
• Ability to write identifying information and request supplies orally or in writing.