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Courtyard Marriott Front Desk Supervisor
Prospera Management - Burlingame, CA
posted 2 months ago
About the position
The Front Desk Supervisor at Courtyard by Marriott plays a crucial role in ensuring exceptional guest service and smooth hotel operations. This position involves leading the front desk team, managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries and concerns. The ideal candidate will possess strong organizational and communication skills, a proactive approach to problem-solving, and a commitment to maintaining high service standards.
Responsibilities
- Greet guests warmly upon their arrival and assist with check-ins and inquiries.
- Handle reservation tasks including booking, modifications, and cancellations with attention to detail.
- Address and resolve guest concerns quickly and empathetically to maintain service excellence.
- Maintain knowledge of hotel amenities, services, and local attractions to enhance guest experiences.
- Ensure cleanliness and appeal of the lobby and front desk area.
- Collaborate with housekeeping and maintenance to address room or facility issues promptly.
- Conduct payment transactions with integrity, following financial protocols.
- Support team goals by taking on relevant tasks and promoting teamwork.
Requirements
- 1 year of hotel experience required.
- Strong organizational skills.
- Excellent communication skills.
Nice-to-haves
- Bilingual skills.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
- Referral program
