Crafter

About the position

The Nothing Bundt Cakes (NbC) Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest's unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Responsibilities

• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
• Cleans, sanitizes and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
• Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Requirements

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service or support experience at a bakery, restaurant or retail store is a plus.