Mazzella Companies - Cullman, AL
posted about 2 months ago
Full-time - Entry Level
Cullman, AL
501-1,000 employees
About the position
The Overhead Service Technician is a crucial front-line employee responsible for performing on-site repairs and maintenance on overhead cranes and hoists at customer facilities. This role requires a combination of technical skills and strong interpersonal abilities to effectively manage customer relationships and ensure high-quality service delivery. The technician will respond to emergency breakdowns, conduct troubleshooting, and maintain compliance with industry regulations while ensuring customer satisfaction.
Responsibilities
- Perform on-site repairs on overhead cranes and hoists as directed by the Service Supervisor or Service Manager.
- Conduct planned maintenance and repairs on various crane and hoist systems.
- Respond to emergency breakdown call outs, including after hours and weekends.
- Conduct extensive troubleshooting to determine the root cause of equipment malfunctions and establish necessary repairs.
- Maintain a basic understanding of OSHA, ANSI, CMAA, and other relevant codes and regulations.
- Complete daily paperwork accurately, including time tickets, service reports, and inspection reports.
- Review repairs performed with customers and obtain their acceptance signature on service reports.
- Maintain company equipment and tools according to manufacturer recommendations.
- Keep proper stock levels of inventory on the service vehicle.
- Maintain a professional appearance and communicate regularly with the local office.
- Collect and formalize information for proposals of replacement and repair opportunities.
- Keep training assignments current and perform other duties as assigned.
Requirements
- High school diploma or equivalent, vocational-technical school or crane training program preferred.
- At least 2 years in an industrial maintenance environment or equivalent military experience required.
- Previous overhead crane service experience preferred but not required.
- Valid driver's license in good standing that meets company requirements.
- Ability to lift/pull heavy weights (minimum 75 lbs.) and work at heights greater than six feet.
- Solid written and verbal communication skills.
- Demonstrated mechanical aptitude and strong analytical skills.
- Excellent math skills and overall PC literacy, including Microsoft Office.
- Detail-oriented, self-motivated, and disciplined with the ability to multi-task.
Nice-to-haves
- Willingness to stay educated in the crane industry and be technologically savvy.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Safety equipment provided
- Tuition reimbursement
- Free virtual doctor visits with $0 copay (Teledoc)
- Technician service vehicle provided
- PPE and power tools provided
