Creative Director, Experience Design, Sales & Marketing

$174,654 - $261,981/Yr

Comcast - Bellport, NY

Full-time - Senior

Bellport, NY

11-50 employees

Broadcasting and Content Providers

About the position

The Creative Director for Experience Design in Sales & Marketing at Comcast is responsible for leading the design and strategy of digital marketing and sales experiences across various platforms. This role focuses on creating intuitive and innovative user experiences that enhance customer engagement and retention for Xfinity products. The position requires collaboration with multiple business teams to ensure alignment with both business goals and customer expectations, while also managing a team of designers and developers to deliver high-quality digital solutions.

Responsibilities

• Sets and directs the creative direction and strategic guidance of all projects.
• Oversees and builds a team, creating processes and collaborating with various creative teams within the Xfinity Creative shop.
• Partners with business teams to craft and deliver experience designs.
• Leads the connectivity of experiences through journey flows from prospect to existing customer for sales, marketing, and self-service.
• Maintains high standards of product usability and design quality, ensuring projects are delivered on deadline.
• Manages and leads a team of UEX Designers, Front End Developers, Information Architects, Content Developers, Usability Analysts, and augmented consultants.
• Drives the design and development of innovative user interfaces and interaction styles to improve user productivity and simplicity.
• Contributes to developing a long-term UEX vision for innovative, consumer-focused experiences.
• Oversees UI initiatives and shares recommendations to inform web strategies and designs.
• Implements performance metrics to improve organizational efficiency.
• Manages outside vendors, contractors, and related budgets.
• Expert in development methodologies that support collaborative and iterative design processes.
• Ensures a positive, collaborative atmosphere across all of Comcast, focusing on UEX cross-discipline teams.
• Exercises independent judgment and discretion in significant matters.

Requirements

• Bachelor's Degree in a relevant field.
• 10 years of relevant work experience in User Experience (UX) Design, Branding, and related areas.
• Expertise in design tools such as Invision.

Nice-to-haves

• Experience in leading cross-functional teams.
• Strong understanding of digital marketing strategies.
• Ability to manage budgets and vendor relationships.

Benefits

• Competitive salary range of $174,654.24 - $261,981.36.
• Commission eligibility for sales positions.
• Bonus eligibility for non-sales positions.
• Comprehensive benefits package including health, dental, and vision insurance.
• Support for physical, financial, and emotional well-being.