Creative Director, UX

Klaviyo - San Mateo, CA

Full-time - Senior

San Mateo, CA

Publishing Industries

About the position

At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, the Brand & Creative Team in Marketing is a diverse, ambitious group of inquisitive thinkers, passionate creators, and innovative strategists. We like to think we're a pretty fun and flexible bunch, too. During any one day, we're building new systems, expressing our evolving brand across web, social, events, and beyond - all in the service of delivering a remarkable brand experience at every touchpoint. But there's so much work to do. So, that's where you come in. We're looking for a Creative Director, UX/Design, who will drive bold and beautiful, human-centric design across owned and digital platforms. Our newest team leader will wake up each day thinking about holistic, global site design; user experience; design systems; and integrated marketing campaigns. You'll design and deliver a bold, clever, and helpful experience that helps make the Klaviyo brand something our cool customers want to emulate. This is a pivotal moment for Klaviyo and its brand experience. We're eager to push boundaries, try new things, and deliver the best work of our careers. Fun and exciting, right?

Responsibilities

• Mentor and motivate a talented team of UX designers while also engaging in design work.
• Foster a close, productive partnership with Creative Team colleagues, Marketing, Product, and Engineering Teams.
• Serve as a creative lead for ongoing, audience-specific integrated marketing initiatives.
• Drive the design of a compelling, clear journey across our web, featuring our customers and the Klaviyo product.
• Manage and improve a regularly updated scalable design system ensuring consistency across all digital touchpoints.
• Define and track key performance indicators (KPIs) to measure the success of UX initiatives.
• Oversee regular user research initiatives to understand user behavior, needs, and challenges.
• Deliver stunning, educationally impactful creative that aligns with our product positioning.
• Lead internal teams to develop impactful creative experiences that deliver on the brand vision and promise.
• Partner closely with Product and Product Design to ensure a consistent brand experience across all Klaviyo products and platforms.

Requirements

• 10+ years as Creative/UX Director level or higher; at a creative/ad agency or in-house creative/UX team.
• Experience in recognizing patterns and avoiding pitfalls; ability to galvanize teams to act and deliver on the vision.
• Worked for a SaaS brand, ideally both B2B and B2C.
• Strong foundational understanding of UX design from an engineering perspective; proven ability to achieve successful design systems aligned to a multi-year roadmap.
• Customer/audience centricity drives you, with a focus on accessibility and inclusivity.
• Led the redesign of major, high-traffic, high-performing websites, with the ability to articulate success.
• Background in graphic design with a continuous growth mindset in the discipline.
• Attention to detail with a focus on fonts, palettes, and consistency.
• Continuous curiosity and passion for sharing learnings with others.
• Eager to evolve and improve both the work and oneself.

Benefits

• Medical, dental, and vision coverage
• Health savings accounts
• Flexible spending accounts
• 401(k)
• Flexible paid time off
• Company-paid holidays
• Culture of learning that includes a learning allowance
• Access to a professional coaching service for all employees