Creative Director

$208,000 - $266,000/Yr

Frontapp - San Francisco, CA

Full-time - Senior

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

Front is seeking an inspirational Creative Director to lead and enhance our brand design across the entire customer journey. This role is pivotal in driving customer-centric, breakthrough brand experiences that resonate with our audience. As a creative storyteller and craft-obsessed leader, you will elevate our brand awareness and impact as we venture into a new product category and accelerate our growth trajectory. You will be responsible for managing and growing a talented creative team, collaborating closely with a powerhouse of marketing leaders, and reporting directly to our VP of Marketing. In this role, you will have the opportunity to work with a beautifully crafted new brand system, bringing it to life and evolving it across various touchpoints. Your team will engage in diverse projects, ranging from high-performance web design and integrated content programs to out-of-home and video advertising campaigns. The ideal candidate will possess the ability to balance business performance with innovative brand experiences, demonstrating deep empathy to lead a remarkable team of creatives. Together, you will build the next great SaaS brand, ensuring that every customer interaction with Front is memorable and impactful.

Responsibilities

• Manage and grow a talented, multi-faceted team of creatives across multiple continents.
• Turn business requirements into impeccable brand experiences for customers at every step of their relationship with Front.
• Partner closely with product design, business leaders, and the marketing team to ensure brand consistency in every touchpoint.
• Tell memorable, breakthrough stories through design.
• Own the evolution and consistency of our scalable design system across mediums.
• Manage brand design budget and resourcing, leveraging freelancers and agencies as needed.
• Collaborate with other marketing sub-teams to turn nascent ideas into well-scoped, beautiful designs.
• Design high-performance web experiences that drive business results.

Requirements

• 5+ years of experience as a Creative Director in-house at breakthrough SaaS brands.
• Deep experience leading creative teams and managing projects in a fast-paced environment.
• Proven experience designing highly performant web experiences.
• Strong communication skills to rally teams around big ideas.
• High standards for pixel perfection, brand consistency, and continuity.
• A passion for the customer experience software space.

Nice-to-haves

• Experience with video, out-of-home, and deeply integrated campaigns.
• A leader wired for making, with a desire to work hands-on in the craft while mentoring a talented team.
• Someone eager to uplevel processes and create space for teams to explore innovative solutions.

Benefits

• Equity in the company as part of the compensation package.
• Market-based approach to pay, considering skills, experience, and qualifications.