Creative Project Manager - Customer Advocacy & Success - SL14-18279681

Creative Circle - New York, NY

Full-time - Mid Level

Remote - New York, NY

Administrative and Support Services

About the position

The Project Manager for Customer Advocacy & Success Campaigns will support the Customer Advocacy team in recruiting satisfied customers and producing customer success stories for a Telecommunication Client's Business Group. This role focuses on activating stories internally and promoting them externally while ensuring adherence to timelines, budgets, and high-quality creative standards. The project manager will collaborate with various partners across Marketing, Sales, Legal, and Product, ensuring timely delivery of multiple creative assets.

Responsibilities

• Set up projects and facilitate meetings with agencies.
• Manage tasks and timelines in partnership with agencies.
• Route files for approvals and communicate project status.
• Refine processes and conduct content audits.
• Build reports and refresh Google sites.
• Connect business and marketing priorities with program strategy.
• Build business cases and creative briefs.
• Attend team meetings and complete required training.

Requirements

• Bachelor's degree in Marketing, Communications, or related field.
• 3+ years of experience in customer advocacy or related roles.
• 5+ years of Creative Production experience.
• Solid understanding of marketing communication fundamentals with a digital-first mindset.
• Proficiency in complex project management tools (e.g., Workfront) and Google Suite.
• Strong background in digital marketing and communications.

Nice-to-haves

• Experience managing the creative development of customer success stories/case studies.
• Experience building creative briefs.
• Experience in an external or in-house agency working with creative groups.
• Professional writing or design experience.

Benefits

• Minimum Essential Coverage (MEC) medical plan.
• Dental/vision/term life package.
• Discount prescription program.
• Critical illness and accident coverage.
• Tele-behavioral health services.
• 401(k) plan eligibility.
• Sick leave for candidates in states or cities with sick leave laws.
• Minimum Value (MV) PPO medical plan.
• Employee Stock Purchase Plan eligibility.
• Paid holiday eligibility based on length and dates of service.